Cancellation Policy

At Dhumaniya Traders, we value your trust and aim to ensure a smooth and satisfactory shopping experience. We understand that sometimes plans change, and you may need to cancel an order. Please read our cancellation policy carefully:

1. Cancellation Before Shipment

• Standard Orders:
  • If you wish to cancel your order, please contact us within 24 hours of placing the order. Cancellations made within this window will be eligible for a full refund.
  • Orders that have been processed or shipped cannot be canceled.

2. Customized or Bulk Orders

• Customized Orders:
  • For customized or bulk orders, cancellations must be made within 12 hours of placing the order due to the nature of product preparation and sourcing.
  • After this time, the order is considered confirmed, and cancellation will not be possible.

3. Cancellation After Shipment

• Orders that have already been shipped cannot be canceled. However, you may be eligible for a return under our [Return & Refund Policy] (link to policy).

4. Refund Process

• Approved refunds will be processed within 7-10 business days via the original payment method. Please note that processing times may vary depending on your financial institution.

5. Non-Cancellable Products

• Perishable Items: Products such as fresh grains, spices, or other perishable goods cannot be canceled or returned once shipped to ensure product quality.
• Discounted or Promotional Items: Any products purchased during a sale or under a special promotion are final and non-cancellable.